Articles
Clear, practical guides on what to do when something goes wrong online – checked against official sources, with concrete steps.
Article
Account hacked: how to get it back and lock it down
Friends are getting messages you never sent, your password suddenly doesn't work, or you've had an alert about a change you didn't make? Here is what to do, most urgent first – for email (such as Gmail) and Facebook alike.
Article
Phone stolen: what to do now and in the days after
Your phone is the key to your banking, email and social media. When it goes missing, the first few hours matter most. Here is what to do, most urgent first – for Android and iPhone alike.